Return & Refund Policy
Last updated: March 21, 2026
At VLONIS, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all seals intact. Opened or used fragrances cannot be returned for hygiene and safety reasons, unless the product arrived damaged or defective.
How to Start a Return
To initiate a return, please email us at support@vlonis.com with your order number and reason for the return. Our team will respond within 1–2 business days with return instructions and a prepaid shipping label.
Free Return Shipping
We provide free return shipping on all eligible returns within the United States. Simply use the prepaid label we provide. For returns outside the U.S., customers are responsible for return shipping costs.
Refund Process
Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@vlonis.com with photos of the issue. We will send a replacement or issue a full refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Non-Returnable Items
Gift cards, promotional items, and items marked as final sale are not eligible for return or refund.
No Restocking Fee
VLONIS does not charge any restocking fees on returns.
Questions?
For any questions about returns or refunds, contact us at support@vlonis.com or visit our Contact page. We're happy to help.